Service

Where can I buy a QiO?

You can buy our e-bikes at one of our QiO dealers.

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How can I find the nearest QiO dealer?

With the help of our dealer search you can easily find a QiO dealer near you: 

https://www.qio-bikes.com/en/dealer

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Where can I try out a QiO?

You can contact our QiO specialist dealers at any time and test the e-bikes there with prior arrangement.You can find your nearest dealer via our dealer search.

Or visit us at trade fairs and in our HARTJE Experience Centres in Augsburg, Potsdam and Zutphen!

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Who do I contact if I have a problem with my QiO?

In general, you should first contact your dealer if you have any questions or problems. In special cases, however, we are of course at your disposal. You can either fill out the contact form or contact us by phone.

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How many years is the warranty on a QiO e-bike?

QiO grants a voluntary manufacturer's warranty. This is valid from the date of purchase for a period of:

  • 5 years for steel / aluminum frames and unsprung steel / aluminum forks,
  • 3 years for carbon frames and unsprung carbon forks

Further information on the warranty conditions can be found in our user manual.

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